Aeron Chair Blog

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2009-01-02 - Trying to find out where these chairs are manufactured.
Roberta

2008-12-25 - We bought our chair in the USA and no live in India. The seat has broken. They are quoting us 700 USD to replace it. What is the going price for a new seat pan? (we have 3 dots--assuming it is a C size)? And does anyone have a spare one wanting to sell--needed to shipped to new york only. Thank you all so much!
jalan Alexandra
Aerons.com: Well if you just want it sent to New York, call www.HomeOfficeSolutions.com (888-677-1600). Their parts and service center can ship the seat to NY at a much lower price than $700 USD.

2008-12-20 - I'm only 5'9 medium build but opted for the roomier size C. It's not causing me any problems or showing signs of being the wrong size. My chief dissatisfaction is that it's not as comfortable and perfectly conforming to my lower back as I had hoped. My suspicion is that because I'm right at the border between B & C - both will have +/- whereas for the 6'4" people there's only one clear choice. I know there's subjectivity in where to measure but my lumbar curve centers at 8.7" which is also the same range that the size C lumbar curve centers to more or less. This ambiguity in choosing the right size should not exist especially for average range people like me. Is it possible that I'm not understanding the effect that the Aeron is having? Conventionally with previous chairs, the lumbar groove in my back was directly supported by some soft foam. If I understand the posture fit correctly, it's not supposed to do that. It's supposed to stabilize the pelvis which itself forces the lumbar to maintain an appropriate posture. Hence, the lumbar isn't getting an direct support and perhaps this is what I perceive as not a perfect fit. I was hoping to give my lumbar some direct pampering. I suppose I'll visit the store again and give size B another 30 minute to see if it conforms to my back better. I know that B is slightly smaller but I don't see any clear difference in measurement with regards to where the lumbar curve centers between B & C. I have not actually measured it though but some vendors say both are 8.5" whereas some say B is 8" and C is 9". My goal is to make sure I have the optimal size for my back even if means giving up the extra breathing space size C offers. I suspect it's either me on the border of sizes or simply the Aeron is not as comfortable as I had hoped. Normally I wouldn't be so number gritty with something as subjective as comfort but I don't have the ability to sit BOTH sizes for many months. I can only do one and C it is. 30 minutes is hardly much time to judge a chair as precisely as it should be done given the money spent. Could you give me any feedback especially with regards to what I should expect of the PostureFit to do for my back? Is there any advantage to replacing the Posute Fit with the lumbar bar? Thanks so much.
Mr. Fastidious
Aerons.com: OK, First things first; a new chair is going to feel different from your old one. Second, Aeron feels different from every other chair on the market. Third, PostureFit is a lower back support. Now let us dig a little deeper into these good questions... 1. Your body has something called muscle memory. When you sit in a new chair, your body will either love it or hate it depending on how much your new chair is like your old one. At 5 feet 9 inches you should be in a size B. It is not just about the lumbar height, it is also about the seat depth, back height ratio, adjustable range of the chair, and width. 2. Aeron works differently to support your body; its designers looked at lower back problems and used over 1000 test subjects from both military and civilian life to study the effects of supports for different areas of the body and their effects on other parts. What they found was that a properly supported body - in the seat, upper back, and width - is relieved of pressure. The 3 different Aeron sizes are all different to support different size people properly. 3. If you want aggressive pressure in your lower back to treat the symptom of lower back pain, get the standard Aeron lumbar pillow. If you want to further treat the cause, get a PostureFit; PostureFit works with small degrees of pressure to keep your pelvis from rotating back and naturally keeping your spine alligned in a subtile S bend, which is recommend for good posture. Niether will keep you from slouching, only you can do that. With any new chair, we recommend that you give it some time for your body to get used to the new type of support. It can take as much as 2-3 weeks for your body to get used to it, it did for me. Now I love it!

2008-12-20 - By the way, to clarify, before making my purchase, I did spend some time trying out in person both size B & C. I chose the C because I felt crowded in B. The greater seat depth of C didn't cause problems for the back of my knees. I'd probably rank my build as 65 percentile among men - slightly higher than medium. Like I said, I'll give B another go.
Mr. Fastidious

2008-12-16 - My husband is very pleased with his Aeron desk chair from www.OfficeDesigns.com. He loves that he can customize the fit for himself, especially since he often is on the computer for a few hours at a time.
Dawn M.

2008-12-15 - I was thinking of buying a used aeron chair from someone locally but I am trying to determine whether it is authentic. Everything looks real but the logo on the back of the seat is all lowercase but the logo on an authentic chair we already have is different -- the first letters (H and M) are uppercase. Was there a logo change at some point?
kmh
Aerons.com: Herman Miller did restyle their logo a few years back to the current design.

2008-12-15 - I need a replacement seat for a c model aeron. Can you tell me the part number
tim grant
Aerons.com: The part number for the seat has a color code associated to it that coordinates with the style chair you own. We recommend you call the parts and service department at www.HomeOfficeSolutions.com; they have fair prices and can get you the information you need.

2008-12-15 - I am having an issues with the chair, the hip pivot screw has come apart from the chair base/seat pan, it will not stay put after trying to place the screw back in its place. Should I buy a new seat base? If so, where can I get that part? thanks....
mpl
Aerons.com: If your chair is under warranty, you will not have to buy the part. We recommend that you contact the parts and service department at www.HomeOfficeSolutions.com. They can get you the parts you need and determine if they can be acquired under the terms of your warranty.

2008-12-12 - Do certified pre-owned Herman Miller Aeron chairs come with the 12 year warranty...or any part of the warranty? Do certified pre-owned Aeron chairs come with the 'born date' stamp on them?
Colleen Wick
Aerons.com: We checked out this site before we let them advertise here. They are a division of www.HomeOfficeSolutions.com, whose reputation we have known to be one of the best for years. You may have seen in the blog that we refer people to their parts and service department quite often. The chairs that www.PreOwnedAerons.com sells come with their own 12 year store warranty that is backed by www.HomeOfficeSolutions.com. www.PreOwnedAerons.com chairs do not come with a date stamp, instead the warranty goes 12 years from the date of sale. Also, every chair they sell goes through a multiple point inspection to clean up the chair and ensures that your chair will function properly for years to come. They use only factory parts and factory trained technicians to work on these chairs. All things considered they are the safest, most economical way to get used or preowned chairs.

2008-12-11 - How do I fix the squeaking with the Mirra chair?
meg
Aerons.com: From what we have read and after speaking to some people, Mirra chair squeaks can be complicated and could be due to a wide range of issues. We suggest you call the parts and service department at www.HomeOfficeSolutions.com.

2008-12-10 - I have an Aeron chair with one wobbly arm and am wondering how hard/easy it is to repair.
Liz
Aerons.com: Depending on the style of arm this can be quite an easy repair, or you may need additional parts. I would play it safe and call the parts and service department at www.HomeOfficeSolutions.com. They can walk you through fixing your arm or determine if extra parts are required.

2008-12-08 - we have a chair that does not appear to have the born-on date sticker but on the back it has three circles with arrows and numbers that would appear to be a date on which it was manufactured. Is that what the three circles are?
kim
Aerons.com: Unfortunately, the date on the back of the chair is the date the back frame was molded; not the final assembly or born on date that is needed for warranty work.

2008-12-02 - I have a C size Aeron Chair. I am 6'-8" and weigh 280 lbs. I have had a lot of lower back pain. I often find myself sliding out of the seat to a slouching position (or pushed out by the lumbar support). Is there an adjustment that can better keep my back against the seat and straight? I have the small side of the lumbar support against my lumbar. When I completely remove the lumbar support there is simply not enough back support. Would the posture fit attachment help with this sliding problem or cause the same problem? Please take time to respond. Thank You.
Steven
Aerons.com: There are only a few chairs on the market to help people who slouch. For slouching issues with an Aeron chair, I would start with the way you have the chair seat height adjusted. You should try to get your thighs parallel to the floor. The PostureFit Support upgrade will not keep you from slouching, it adds a different type of lower back support than the lumbar pillow.

2008-12-01 - After being gifted a broken Aeron from my employer I ordered replacement seat pans in both Size B and Size C before realizing the chair was an A. I gave up on restoring the chair and sold it. Now, I'm left with one brand new seat pan and I'm having a hard time determining the size of the pan I'm left with. Are there any measurements (mounting bolt to mounting bolt) or identifying codes I can find on the pan to determine the size? Thanks! Tom
Tom
Aerons.com: Aeron seat widths are as follows: A- 19 inches, B- 20-1/4 inches, C 21-5/8 inches. These measurements reflect the width from bolt mounting to bolt mounting.

2008-11-30 - Hi, I live in the south of France and I bought an Aeron chair from an authorised retailer here. But I find no born on sticker on it. Referring to the photograph on this website, I wonder whether the part where the sticker should be is not missing (the part under the sticker is very dark on your photograph, so I'm not sure. On my chair plastick end where the sticker should be and you can see the metal cover of the tilt). Since the dealer was on holiday, I contacted Hermann Miller France in Paris, I had the director who seemed worried whith the desciption I made of the chair. Then I had the dealer and sent him a photograph of the part under the seatpan of my chair. He said everything was normal, he said the invoice is a proof for the warranty. But I still wonder how can it work if there is no identity number neither on the chair nor on the invoice... Can somebody help me ? Can I send you the photograph of my chair to be sure if it's OK or not ? Thank you, Nadine
Nadine
Aerons.com: Herman Miller France is correct. Under certain circumstances Herman Miller will accept a receipt of purchase in lieu of the actualy warranty sticker on the chair. The receipt must be from an Authorized Herman Miller dealer or retailer, and your name must appear on the receipt, so make sure to keep it in a safe place.

2008-11-30 - I have a B that has stopped tilting. Any easy adjustments?
Thom
Aerons.com: Some quick adjustments you can try are to decrease the tilt tension and push down on the tilt limiter lever on the left side of the chair. If this does not work you should take it into a Certified Herman Miller Repair Center. We recommend the www.HomeOfficeSolutions.com Parts and Service Department (888-677-1600).

2008-11-18 - I have a C size Aeron Chair. I am 6'-8" and weigh 280 lbs. I have had a lot of lower back pain. I often find myself sliding out of the seat to a slouching position. Is there an adjustment that can better keep my back against the seat and straight? I have the small side of the lumbar support against my lumbar. When I completely remove the lumbar support there is simply not enough back support. Would the posture fit attachment help with this sliding problem or cause the same problem?
Steven

2008-11-17 - I have an old Aeron chair that needs repair. Inside the base is a small plastic ring with ball bearings allowing the chair to swivel freely. The plastic ring has broken. The immediate effect is that the long bolt that descends from the chair into the base now protrudes all the way to the floor, causing scratches with any movement (so I can't use the chair). This is a small part that I could replace myself - if I can figure out where to get a replacement. Any help is appreciated. Thank you!
Brady Johnson
Aerons.com: It may seem like a small part, but it is much more complicated than that. When the bearing set breaks, the cylinder falls directly down into the cylinder cup, ususually resulting in cylinder failure. The long bolt is actually the pneumatic plunger. Call the parts and service department at www.HomeOfficeSolutions.com (888-677-1600), they can set it up to have your chair repaired. If your chair is under warranty all of their services are free.

2008-11-15 - I have an office full of Mira chairs. The seats stain very easily. Is there any way to clen them? Do any commercial cleaning companies do this?
Jon
Aerons.com: The seats for Mirra chairs are basically the same as an Aeron. Warm water with a mild detergent cleans almost everything off.

2008-11-10 - Hi I'm sending my Aeron chair to a family member, but have no idea how to dismantle it! I called Herman Miller and they said they cant advise anything as the public arent supposed to be dismantling the product themself due to the gas in the base.. Which isnt helpful.. Does anyone know how I can take this thing apart?! Thanks Danielle
Danielle Roberts
Aerons.com: All you need to do is take the back off and nothing more. Turn the chair around so you are facing the back. Remove the four 5mm screws that you see on the vertical posts. Once those are removed the back will pull off. Lower the chair height all the way down. This compact chair size will fit in a 25x25x25 inch box that can be obtained at any shipping store.

2008-11-09 - I have an Aeron in great condition, except that the seat pivots up and down 'ever so slightly' and makes a metal 'clanging' noise. Its basically the bolts underneath being too loose. But, try as I might, I cant tighten them, and don't want to strip them, or make things worse. The problem is more of an annoyance than one of performance, but I want to know if this can get worse over time, and if so, how could I tighten the bolts (should be über-simple) without getting it pro-repaired? - Thanks.
Dom
Aerons.com: Unfortunately it is not as simple as one might think. The clanging noise you hear is normal and does not affect the performance of the chair. We have on occasion seen professional technicians add washers to areas to eliminate some noise. As for the bolts on the Aeron chair; they are all set to specific torq tensions. This is one of the many reasons why we highly recommend letting a trained professional work on your chair. If you torq a bolt too much you can snap a weld, if you do not torq it enough and pieces can fall off, jam, or break. To sum up, if you take the time to have it repaired by trained people (usually at no cost due to the extensive warranty), in the end you will be glad you did.

2008-11-07 - I have a 6 month old Aeron which makes a creaking sound when gently rocking. When this occurs I feel a bit of friction in the movement versus a smooth motion. The support arms that go from the back of the seat bottom to the enclosed case below the seat are both loose when I'm not seated in the chair. Not sure if these should be tightened or if some area requires lubrication. I've changed chair adjustments and this hasn't helped. Otherwise a great chair. Please advise. Thank you.
Phil

2008-11-07 - www.UltimateBackStore.com provided an effortless transaction for my Aeron Chair purchase, and the ending result was great. I would definitely recommend them to others.
John C.

2008-11-06 - www.OfficeDesigns.com has one of the best online buying experiences. From order to delivery they rocked. The customer care specialist who helped me order the chair was very knowledgable, knew the best options, helped me decide on the right size Herman Miller Aeron chair and saved me money and time. The chair was delivered when promised and in great AAAA shape.
John F.

2008-11-05 - I work in an office and they gave me an Aeron chair. My problem is that the tilt tension seems stuck in the loosest setting. I believe the tension is set to its loosest setting but when I attempt to tighten the tension the knob (located on the right side) doesn't seem to work properly. It almost seems to be stripped. I hear a clicking sound when I try to loosen it more or tighten it. Is there an easy fix that will help me resolve this problem? Thanks, Jared
Jared
Aerons.com: Unfortunately there is no easy fix, but before we go down that road let us explain something about the tilt tension. This adjustment on an Aeron chair is the most important; it allows the chair to interact more with your body. The knob itself has 170 revolutions of adjustment; this allows you to fine tune the resistance the chair offers to your body weight. Most often when people think this adjustment is broken it is because they are not turning the knob enough to feel a difference. We always recommend at least 15 turns to feel a difference. If after 30 revolutions there is not a dramatic difference in the tilt resistance, the chair then needs to be looked at. The problem could be a number of things, they are complicated and some can be potentially dangerous to fix. www.HomeOfficeSolutions.com has a parts and service department that is authorized by Herman Miller to repair all seating lines. I would give them a call, and remember the chair could still be under the 12-year parts and labor warranty, so the repair may be free.

2008-11-01 - Can the fixed arm rests be upgraded to an adjustable?
KC
Aerons.com: Yes, the arms can be upgraded. Depending on the year of chair you may just need a couple parts or complete arm assemblies. The parts and service center at www.HomeOfficeSolutions.com can assist you with this.

2008-11-01 - I have a 2002 Aeron - love it! However, the seat base has cracked and I cannot use the chair. Is this covered under the 12-year warranty?
Cliff
Aerons.com: Yes, the seat base is covered under warranty through an authorized Herman Miller service center. www.HomeOfficeSolutions.com has a service center that we recommend using.

2008-10-31 - I had to put rubber casters on all my aeron chairs (5) and they worked perfectly on my new hardwood floors. Now I moved all the chairs to my new studio, which has carpet, and the middle post drags on the carpet. Can I adjust the height of the post? Or should I extend the shaft on the castors?
Helen T.
Aerons.com: Neither. You should invest in 3 inch deep carpet casters. This will lift the chair up by 1/2 an inch without making the chair unstable. You can obtain these from any of our recommended retailers, and they are very easy to put on.

2008-10-27 - I just had an L4-L5 fusion and a discectomy and am thinking of buying an Aeron chair. My profession requires that I sit for several hours straight with only 5 or so mins. for a break. I am hoping an Aeron chair would help relieve some of the back strain from this situation. I have not tried any of these chairs as there seem to be no dealers in my area so I don''t even know how to proceed. Thanks for any inputE
Sharon S.
Aerons.com: We suggest you visit one of our recommended retailers. www.OfficeDesigns.com offers a 10 year return policy, you can try the chair at your office and have the ability to return or exchange the chair if it is not the right fit. They also have adjustment videos on their site, and their product specialists are always willing to walk people through adjusting their chairs over the phone. All three of our recommended retailers also offer free shipping on Aeron Chair purchases so you do not have to worry about finding a dealer in your area. By the way, for your situation we would also recommend adding the PostureFit support rather than the standard lumbar if you do decide to purchase a chair.

2008-10-24 - Hi, I would like to use my Aeron Chair at a higher work desk (surrently sitting on 2 pillows). Any way to adjust it to be taller than its current highest chair setting? Is it possible to add a stool base?
Sandy
Aerons.com: Unfortunately an Aeron task chair cannot be retro-fitted into a drafting chair without voiding the 12 year warranty. There is an Aeron Drafting Stool that is available through any of our recommended retailers. You could also look into a height adjustable keyboard tray system that includes a mouse tray. Some of these keyboard systems are also offered by our recommended retailers. They are easy to install and add a lot of flexibility to the work environment.

2008-10-19 - Can you add Foward tilt to a chair that doesn't have it?
Stuart
Aerons.com: The forward tilt can be added, but the process is difficult and we do not recommend doing it on your own. This is something best left to a licensed chair technician. Contact the parts and service department at www.HomeOfficeSolutions.com.

2008-10-15 - Hello, Where can I get aeron in South Korea. And where can I get it repaired in Korea when needed. Also will 12 year warranty be affective here.
Stanley
Aerons.com: Here again is the link to the Herman Miller global dealer locator: http://www.hermanmiller.com/CDA/SSA/Worldwide/1,,00.html. As for the repair and warranty, some global dealers offer repair services; it is best to ask your dealer when you purchase. The chairs will have the same 12 year 3 shift warranty.

2008-10-15 - Is there any head rest for aeron. Any product from Herman Miller? If none, is there any head-rest which is none official. If there is which would be two best options.
Stanley
Aerons.com: Herman Miller has looked into creating a headrest for the Aeron chair. Their testing shows adding a headrest to an Aeron negatively affects the ergonomic ability of the rest of the chair. To our knowledge no one has created a headrest on the secondary market to date.

2008-10-15 - In matter of comfotabilty, Which fabric is the best. Classic?, Tuxedo?, Wave? Please let me know what was Herman Millers' attempt of developing each fabric when they were developing.
Stanley
Aerons.com: The overall attempt by Herman Miller was to offer 11 new colors and new weave styles to enhance the previous color palette for both office dwellers and residential users. From market research they found that the design industry was interested in new weave styles to soften the look of the Aeron chair. Some thought that the classic or standard vertical striping of Pellicle was too industrial. Wave and Tuxedo uses the same back thread and textile composition as the classic and is covered under the same 12 year Herman Miller warranty against defects or performance issues. Speaking on comfortability: Herman Miller says there is no difference in tightness or the overall structural capabilities for any of the three Pellicle styles. In our own personal opinion... the Wave and Tuxedo seem to give a little more and feel more comfortable. Given the fact that the fabric is covered by the 12 year warranty, your safe to pick the color and weave that work best for you.

2008-10-14 - Hi Where can I find the Aeron chairs in Israel ? Thank you.
Rony
Aerons.com: Here is a link to the Herman Miller global dealer locator: http://www.hermanmiller.com/CDA/SSA/Worldwide/1,,00.html

2008-10-13 - tell me should i buy y daughter a aeron chair she is in univesity
cal
Aerons.com: Absolutely! The Aeron chair is a great item for all students. Some of the benefits of Aeron are adjustability and durability. With the 12 year parts and labor warranty your daughter is sure to have a great chair for years beyond graduation as she starts her career.

2008-10-10 - My purchase experience with www.HomeOfficeSolutions.com was great. If I ever buy another Aeron I'll definitely use them again!
John W.

2008-10-10 - There is a little burn hole on the mesh seat of my aeron chair. Is there any way that I can repair it? Thanks.
emilio k.
Aerons.com: Unfortunately the mesh itself can not be repaired from a burn. You can buy a new seat, they are available at www.HomeOfficeSolutions.com. Call the parts and service center (888-677-1600) for a quote.

2008-10-09 - How do you clean paint (from bumping into a drawer when turning) off of the sides of the chair? The drawer was white and chair is graphite grey. I am worried that I'll remove the chair color when cleaning(?). Thanks.
Dana Wesson
Aerons.com: For removing stains from the powder coated surfaces we have had a lot of success with Goo Gone. Sometimes though you actually need touch-up paint. You can get the paint from the www.HomeOfficeSolutions.com parts and service department. Their phone number is 888-677-1600.

2008-10-04 - I have a Mira chair with torn seat cloth. The tear is too big to patch. Can anybody provide a rough estimate of the repair costs? Rough is fine, I'm not looking for an official quote. Thanks
Keith Scruggs
Aerons.com: Without talking directly to you it is difficult to provide an accurate quote. We recommend contacting the www.HomeOfficeSolutions.com parts and service center at 888-677-1600. They can get you a price estimate and even see if it can be done under warranty so there would be no cost to you.

2008-09-28 - I need a warm seat and back cover for my Aeron size B for cold weather. The mesh allows drafts to come through and my back seizes up.
Chris
Aerons.com: Herman Miller makes a seat cover for the Aeron, but not a back cover. The seat covers can be obtained through the www.HomeOfficeSolutions.com parts and service center (888-677-1600).

2008-09-28 - The five casters on my 10 year-old Aeron chair need to be replaced. The outer plastic layer has peeled off on all five wheels. How do remove them and put on the new ones? Where do I find instructions about this? Thanks.
Dave
Aerons.com: Aeron casters just pull out. Put the chair on its back and give a really hard yank on the caster. Sometimes you might need to use pliers and a towel. Wrap the towel around the leg of the chair. Using the pliers grab the caster by the metal shaft that attaches it to the chair. Pry the caster off against the towel wrapped leg (the towel will prevent scratches in the finish).

2008-09-26 - Hi, i have had my Aeron chair for 6 years now and generally like it but there is one tilt mechanism that has simply never worked. I didn't take it back to the store because it was too cumbersome and I had a back issue at the time. Basically, I need someone to make the backrest stiffer for me so I can sit more upright. I think that will help me wiht my tennis elbow as well. Is there a place that you know of that would do that sort of thing in NY?
Kirsten
Aerons.com: Common question... easy adjustment. On the right side of your chair (as you are sitting) there is a knob with directional arrows. Turn the knob forward to add tension backward to remove tension. But here is the trick and part of what makes Aeron unique: That knob has 175 full rotations of adjustability. If you only turn it once or twice you will not feel a difference in the tension adjustment. We recommend turning it a minimum of 15 turns. If it feels too stiff, turn it backward to loosen.

2008-09-25 - Hey, I have a Mirra chair and I'm trying to remove one of the arm rests, but it seems like you need a special kind of star shaped allen wrench to turn the screw. How do I go about obtaining this tool and/or taking the arm rest off without it? I this tool proprietary to Herman Miller chairs? Thanks!
Mike
Aerons.com: I made a couple calls for you and found out that it is a readily available tool at any hardware store. You need a Torx T-40 to remove the seat from the arms.

2008-09-23 - I bought an Aeron size B but cannot get it assembled. I have spent 2 hours trying to get the back to fit the four holes on the base/armrests. There is no physical way I can get the back to fit. Is it possible that the company sent me a different size back? What can I do to assemble this chair or figure out if I need a new one? It arrived with the arms already attached to the base, and I can't seem to move them wide enough apart to get the back lined up with those 4 holes. Please help???!?
neal kayal
Aerons.com: It is possible they sent you a different size back. You can check the back size by feeling for the raised bumps on the top of the back rest behind the Herman Miller logo. 1 bump for A, 2 for B, and 3 for C. Then look under the chair for your warranty sticker. The size is the last character on the first line: AE113AWC (size c). If these two do not match call your dealer/ retailer and advise them.

2008-09-23 - My left arm of the Aeron Chair has come off.. essentially the screw has broken off mid-way. What is the best way to take that screw off, that is so tightly screwed on to the adjuster on the arm? Thanks
John
Aerons.com: For a repair like this we recommend using a certified repair center. You can contact the www.HomeOfficeSolutions.com parts and service department at 888-677-1600.

2008-09-23 - My left arm of the Aeron Chair has come off.. essentially the screw has broken off mid-way. What is the best way to take that screw off, that is so tightly screwed on to the adjuster on the arm? Thanks
John

2008-09-23 - My left arm of the Aeron Chair has come off.. essentially the screw has broken off mid-way. What is the best way to take that screw off, that is so tightly screwed on to the adjuster on the arm? Thanks
John

2008-09-19 - My Aeron chair has a alot of dents and dings and I'd like to know how to make it look like new again. What product should I use to touch-up the my graphite colored chair?
Anna
Aerons.com: The www.HomeOfficeSolutions.com repair department offers a Herman Miller touch up paint for the graphite frame chairs. Because it is a paint and the original finish is a powder coat the texture will not match, but the color will.

2008-09-07 - I'm in Chicago and it looks like my Aeron (the kind with the wheel based arm rest knobs) has a problem with the threads on the left side of the chair. Basically the threads that sit inside the plastic of the seat have come out and won't say in so the seat won't take any weight. Secondly removing the bolt on the other side of the chair is next to impossible. What size are those bolts? My chair is from 1998
Robert Nicholson
Aerons.com: Unfortunately Herman Miller does not publish bolt sizes and required strengths. The good news is www.HomeOfficeSolutions.com is based in the Chicagoland area and can help you out. They have a fabulous parts and repair service. I recommend calling them at 888-677-1600.

2008-09-03 - I ordered my Aeron Chair from www.UltimateBackStore.com and FedEx delivered the chair the following day. Their process for getting an ordered item out the door really did its job! I appreciated it and have been recommending www.UltimateBackStore.com to everyone that admires my Aeron.
Michael C.

2008-08-29 - I just bought a pre-owned Aeron but it smells of cigarette smoke. Any advice on how to safely clean it to get the smell out? Also, it is a tradtional lumbar support model. is it easy to add on posturefit to that?
Jay
Aerons.com: We get both questions from time to time. PostureFit retro kits are easy to install and all the installation requires is a Philips screw driver and a ball point pen. To answer the question about getting any unwanted odors out of your chair we spoke with the folks at the www.HomeOfficeSolutions.com parts and service department. They suggested wiping down the powder coated surfaces with a damp (not wet) cloth using mild detergent (such as dish soap). To clean the Pellicle fabric they recommended using a fabric freshener (such as Febreeze).

2008-08-27 - My Aeron Chair was ordered online through www.OfficeDesigns.com after web surfing provided the most significant endorsement of the site's balance and customer satisfaction. www.OfficeDesigns.com followed up on the internet order with a phone call which was also very courteous, responsive and informative. My Aeron chair was received just as advertised, on time and in excellent condition. Now I'm putting it to good use at my home office!
Mike

2008-08-27 - www.OfficeDesigns.com is a pleasure to work with. We received our Aeron Herman Miller chair three days after we placed our order online. It arrived exactly when FedEx tracking indicated it would, and in perfect condition. The chair is fantastic. We ordered from www.OfficeDesigns.com because we had been searching for an Aeron chair for about two years. The low prices and free Fedex shipping were the exact reason we placed our order with www.OfficeDesigns.com. And then, we had to order something else from www.OfficeDesigns.com, and their product specialist was able to help us immediately. We should receive our new casters within the next few days. What a joy to work with such professional sales people. We appreciate www.OfficeDesigns.coms service, quality, and pricing very much.
Josh Lewis

2008-08-21 - Using your label photo at aeronfruad.blogspot.com
Peter

2008-08-15 - www.OfficeDesigns.com really has everything set up perfectly, a good reputation, good availability, shipping notifications, the best prices with generous coupon discounts (no other site has all of these things!) and my Aeron Chair was here soon after I made the purchase in perfect condition. After a few minutes of unpacking the chair from the box, I was working yet relaxing in my chair and relieving weeks of back pain that had been accumulating. My experience was so good that www.OfficeDesigns.com is at the top of my list for the next time I need to order something.
Gregory M.

2008-08-01 - I actually don't just sit all day, my job requires that I have to get up fairly often. I find that the mesh fabric tears up the back of my pants. Does anyone make a seat cover in a smoother fabric?
Lindsay
Aerons.com: There is a seat cover available for Aeron chairs in sizes B and C. It is only available in black fabric, as to allow the Pellicle seat to still support your body properly. The www.HomeOfficeSolutions.com parts department does offer them; and they slip on easily.

2008-07-28 - I love my Aeron, but recently the height slips down. Is there an adjustment so it stays at the full height? Thanks
Bill
Aerons.com: This happens from time to time. The best thing to do would be to contact the www.HomeOfficeSolutions.com service department at 888-677-1600. Their parts and service people can walk you though getting your chair working again.

2008-07-25 - Is anyone having "comfort" problems with the Aeron...namely, too much pressure on back of thigh, probably due to the hard plastic frame under the pellicule? Thanks
a. simmons
Aerons.com: We actually have people ask this from time to time. Either the chair is the wrong size for you, the chair is not adjusted properly, or the foam pad in the front edge of the chair is worn out. The foam pad is replaceable. Take a look at the sizing chart: http://www.officedesigns.com/info_links/OD-AE111G-Sizing.html or these adjustment videos: http://www.officedesigns.net/aeron/movies/aeron-adjustment-vids.html; hopefully they will help.

2008-07-20 - The Aeron chair was the only thing I liked about one of my jobs that I left...they are very comfortable!!
Gisela

2008-07-18 - We love, LOVE www.HomeOfficeSolutions.com! We ordered our first two Aerons from them during our second month in business, deciding we could work off makeshift desks but had to invest in good chairs to pull the 16-hour days our zero-to-60 start demanded. The process was flawless. We just ordered two more for our home offices, and had another exceptional experience. Your company represents the kind of partners who make owning our own business that much easier. Thanks for being here-we'll be back!
Gail Leis

2008-07-17 - Does anyone know if a seat cover is available for the Aeron Executive Desk Chair? I would like a fitted seat cover, preferably leather, over the mesh seat, which I think is not as comfortable and not as easy on my suit pants as leather.
Bob
Aerons.com: There is a seat cover available for Aeron chairs in sizes B and C. It is only available in black fabric, as to allow the Pellicle seat to still support your body properly. The www.HomeOfficeSolutions.com parts department does offer them; and they slip on easily.

2008-07-16 - I have a mirra chair (sorry!) that came without the forward tilt mechanism. I've been quoted a price to retro fit one but Herman Miller want to charge me a fortune for an engineer to come fit it (if I don't use them I blow my warranty). Is it a simple thing to do yourself?
George Palmer
Aerons.com: We talked to some people at a Herman Miller repair center. To add the forward tilt to the Mirra chair is not easy. Mirra overall is not a very service-friendly chair. The service department at www.HomeOfficeSolutions.com can do this work for you. I recommend calling them at 888-677-1600 for a quote. Because they are a certified repair center they will not void your warranty.

2008-07-16 - I received my Aeron chair today from www.HomeOfficeSolutions.com. Once I got it unpacked, in less than 1/2 hour I had the chair fully assembled and adjusted to my liking. I'm actually sitting in it now as I am typing this note. My back feels better already!
Mark from Bellev

2008-07-11 - My Aeron casters have become clogged with hair and don't roll smoothly. Is there any way to dismantle the caster to clean it out?
Alicia
Aerons.com: I would not dismantle them, it is much easier to get a new set of casters. All three of our recommended retailers offer casters by the set for whatever type of floor the chair will be on.

2008-07-11 - I have my aeron since 1998, unfortunately it does not tilt as forward as it used to. As a matter a fact it seems as if with forward tilt it is only a horizontal position and without it leans back. What can I do myself? I live in Denmark (chair purchased in Netherlands at an official dealer) a date of birth sticker is long gone though.
Johannes
Aerons.com: Contact the dealer you bought the chair from; they may have a record of your purchase. You do need to have the tilt mechanism repaired, the malfunction could be anything from a broken sector gear to a cracked tilt.

2008-06-28 - The locking mechanism on the recline failed about a year ago. I heard something rattle around when it happened, perhaps a loose screw. Now, when I lean back I go all the way back. Is this something I can repair myself? The chair is out of warranty (purchased June 1998).
Scott
Aerons.com: Unfortunately this is not something you can repair yourself. It sounds like you broke the tilt cam. The tilt cam is what controls the tilt stops and is one of the pieces that has to be adjusted for the timing of the chair. Here is what I would do: www.HomeOfficeSolutions.com offers a trade-in program on Aeron chairs. If you get your new chair from them, they will give you money for the older or broken chair. Your new chair will have the full 12 year warranty, and all the mechanical improvements made to the chair since 1998.

2008-06-26 - how can I tell what size my chair is
Rex Ramey
Aerons.com: There are two easy ways to tell the size of an Aeron chair. 1. The manufacturing label of the chair. When you see the chair code AE113AWC, for example, the ‘C’ is the chair size. 2. If you turn the chair so the back is facing you; you will see Herman Miller printed into the top of the back. Reach a finger between the frame and the Pellicle material and you should feel braille dots. 1 dot for A, 2 for B, and 3 for C.

2008-06-20 - Hello- I used to use a size A chair several years ago. At present however, my office is using other chairs and put the Aerons in storage. My Dr. recommended I get the Aeron size A back because I have such a petite frame, and issues had been developing. When I requested my previous size A Aeron, they had some in storage and gave me one. However, it seemed lopsided. It was measured with a level and from the looks of it, it looked even. When I sat in it- it tilted to the left. I see a Chiropractor who assured me the issues I am having are not due to my body being structurally off. What is happenning is that when I sit the right side hip is sitting higher than the left side. And all sorts of compensation is taking place along my spine and in my hips. This is now a chronic problem. I asked for another new chair and another was given to me, again out of our company storage. The same exact issues occur. My company finds it interesting that 2 different chairs are giving me the same problem. (however, they were both previously used chairs and were in storage.) Is there anything that would indicate that the previous wear and tear on the chair would cause it to be lopsided? Perhaps it is the webbing tension in the seat that is not even? I would like a brand new chair- but am looking for information on what could be the cause of the problems I am having. Thanks!
Nancy
Aerons.com: This is an interesting situation. It could be the Pellicle fabric; it could be something structural with the chair. We recommend this: call the service department at www.HomeOfficeSolutions.com at 888-677-1600. They can service the chair under warranty so there are no out of pocket costs to your company. They can typically have a chair repaired and back to people in under 2 weeks. It is hard to say what could be wrong, some of it depends on how they were stored; but they can fix it.

2008-06-17 - I am very happy with the quality of my Floor Model Aeron Chair, the ordering process and the speed of the shipment. I'd definitely use www.UltimateBackStore.com again.
Bethellen

2008-06-12 - Hi folks, The outer wheel covers have popped off my chair. (I was moving it in the car...not sure what happened.) It looks like something needs to be pried off in order to fit the covers' rims back inside that metal thing. Any suggestions? Thanks~!
Gina
Aerons.com: Sounds like you just need new casters. All of our recommended retailers offer casters as stand alone items.

2008-06-12 - P.S. It's one just one wheel. tx
Gina

2008-06-06 - Wow! www.HomeOfficeSolutions.com was the best price for the Aeron chair I wanted. Plus they got it here in record time. Plus they followed up with a phone call just to check if everything went okay. Amazing! The people from www.HomeOfficeSolutions.com are my guys from here on.
Duane P., KS

2008-06-05 - I recently returned to office furniture service after ten years at another job. The Aeron chair was one of the first chairs I worked on and I have found it to be great from a service standpoint. Nearly everything on the chair is easily serviced or replaced if need be. Great chair, and the best warranty going. Way to go Herman Miller! P. Whited Continental Office Environments Columbus, Ohio
Patrick Whited

2008-06-03 - My 9 year old Aeron chair is broken. The seat has fallen to its lowest level, if I try to raise it I get a lot of resistence. When this first happened, I noticed some oil on the floor below the chair. There is no obvious damage to the chair like hoses disconnected, etc. How can I get my chair fixed?
Chris
Aerons.com: The best place we have found to get chairs fixed is www.HomeOfficeSolutions.com. If your chair is under warranty they will do the repairs for free; or if it is not under warranty they are very fair with their prices. Remember that your chair does have a 12 year warranty when purchased through an Authorized Herman Miller retailer or dealer.

2008-06-01 - I tried the Aeron and it seems too low for me. I'm 6'4", 215 lbs. The flex in the Pecile seems to lose me 1" and the gas shock any where from 1/2" to 3/4". If I take my shoes off (about 1/2") I can almost get my knees level my hips. I find it is healthier to have my knees an inch or two below my hips. The chart says up to 6' 6" for the size C. Some how I dont think ordering 3" casters is going to give me enough seat height. Am I missing something?
Jim
Aerons.com: There is another version of the Aeron that is produced for European seating standards. This Euro Aeron has a higher base and when coupled with the 3 inch casters can add up to 2 inches in overall seat height. All three of our recommended retailers offer these chairs.

2008-05-29 - can the padding under the front of the seat be fixed? we've had the aeron chairs for over 8 years and the only problem is the foam under the front of the seat is wearing out.
tom
Aerons.com: Yes, the pad under the front edge of the chair can be replaced. Call the service center at www.HomeOfficeSolutions.com; they can get the part for you. Remember if your chair is under warranty the part would be free.

2008-05-28 - Where can I buy USED Aerons with warranty?
Smarkit
Aerons.com: Coincidentally, we just came across a new company called www.PreOwnedAerons.com. We checked them out and these guys are the real deal! They are part of www.HomeOfficeSolutions.com, whom we highly recommend for new chairs and service work. We ordered a chair from www.PreOwnedAerons.com and we were hard pressed to tell that the chair was used. We called them, after the fact, and found out that their service department cleans and fixes the chairs with original factory parts to ensure years of use; if something does go wrong, the chair is covered by the www.PreOwnedAerons.com 12-year warranty

2008-05-23 - We are having a problem with the chairs hittign the desks. It damages the desk and csues the wood to splitter. Is there a company out there that sells a rubber for the aeron chair so this can not happen?
Amanda
Aerons.com: It just so happens there is. Herman Miller makes a chair appliqué; call the service center at www.HomeOfficeSolutions.com, they can help you get them.

2008-05-17 - Thanks for the tip. While I had the arms in pieces I turned over the washers on the thumbwheels (they had become pretty scored on the bearing side) and put a smear of grease on the ball bearings. I also lightly greased the set screw (taking care not to get any on the friction parts). I re-assembled, tightening the setscrew until quite tight but ensuring that the arms could still be moved. Then tightened the thumbwheels. Bingo! The arms now stay put...
Chris Bower

2008-05-16 - I have a problem with the arms on my chair. No matter how much I tighten the thumbwheels, the arms still slide down. I took them apart to see what the problem was but it looks like (despite the toothed track on the frame) they just rely on friction between the plastic sliders and the frame. Is there a plastic insert with a tooth that would engage with the frame slots?
Chris Bower
Aerons.com: The thumbwheels can loosen up after time and the set screw would need to be tightened. In rare occurrences a piece in the arm may be broken. I recommend calling the service department at www.HomeOfficeSolutions.com; if your chair is under warranty they can fix it for you free of charge, if not they can sell you the parts.

2008-05-08 - Is there a way to disassemble the fixed arms of the basic chair and place them at a higher position? If not can the adjustable arms be purchased? Thanks.
Erich S.
Aerons.com: Adjustable arms can be purchased, just call www.HomeOfficeSolutions.com at 888-677-1600. Fixed arms can be raised by removing the back and the screw that holds the arms in. Then remove the arm spacer, re-assemble the arm hardware, adjust the arms to the desired height and tighten down. It sounds like a lot but is not too hard.

2008-05-02 - Hello and thanks for some advice. My Aeron (B) is about five years old and recently started emittting a creaking sound that I believe is coming from the point where the seat is connected to the support frame on the right side as you are seated in the chair. I tried to tighten the connection with an Allan wrench but it was already very tight and I could barely tighten it any more. I have not tried a lithium lubricant yet. The creaking sound does not seem to interfere with the operation of the chair but the sound is very annoying. I live in Las Vegas and can't locate an authorized HM repair center here. Please advise.
Joshua Abbey
Aerons.com: Your chair is squeaking because it needs to be lubed. Call the service center at www.HomeOfficeSolutions.com. The number is 1-888-677-1600. They have a way of helping people all over the country.

2008-05-01 - I'm very pleased with my Aeron Chair. It was easy to put together and www.HomeOfficeSolutions.com saved me several hundred dollars from the retail store price I was quoted.
Sandy C., FL

2008-04-27 - I need a replacement seat for a B Aeron chair any suggestions?
Antonster
Aerons.com: Contact www.HomeOfficeSolutions.com – If the chair is under warranty they will be able to replace it at no charge. If your chair is not under warranty they will be able to get you a fair price on the new seat. Their phone number is 1-888-677-1600, just ask for their service department.

2008-04-26 - can anyone help me with repairs on my aeron chair back mesh and pneumatic lift? dkc911@charter.net
Dan C
Aerons.com: We recommend using www.HomeOfficeSolutions.com. They have a parts and service department that is pretty hard to beat.

2008-04-23 - I am extremely pleased with the service I received from www.OfficeDesigns.com. I ordered an Aeron Chair and the support staff was very helpful when I experienced a delivery issue. I even got a follow-up call from an employee to be certain everything was handled properly. I intend to be a repeat customer as soon as the need arises.
Frank P.

2008-04-22 - Is there an armless version? I want to use it as a substitute for a piano bench.
Pat Fox
Aerons.com: Armless versions of the Aeron chair are available by special order through any of our recommended retailers.

2008-04-19 - I love my Aeron chair with one exception. I am extremely petite and the arm rests are too widespread. I have been going through therapy for a couple of months now to correct the trigger points that have developed in my shoulders, arms, and neck as a result of the awkward position I had been placing my arms in order to use the arm rests (my therapist's conclusion after reviewing my working environment and the onset of problems not long after purchasing the chair). I would like to remove the arm rests and use a boppy pillow (looks like a donut) to support my arms and elbows since I can then keep my arms closer to my side while typing. I purchased the chair in May, 2007 from Ultimate Backstore and have the lever type of arm rests. I can't figure out how to remove them. Thank you for any help you can provide.
Sheryl
Aerons.com: I would suggest contacting www.UltimateBackStore.com. The flipper style arms can be removed, but it is much more complicated than the old thumb wheel arms. Ask to speak with someone in their service department; they should be able to help you.

2008-04-02 - I also have a broken tilt/limiter lock with the cable end exposed. Is there any place in the Danbury, CT area to have it repaired? I have owned this since it first came out. Probably have the very orginal model (size C) and it is definitely the best office chair I've every used.
Ron
Aerons.com: If you have an original chair let me recommend this: www.HomeOfficeSolutions.com offers a trade in program, where they give you money for your older chair towards the purchase of a new chair. Doing this you would be able to get the newest technology the current Aeron chair has to offer and start on a new 12 year warranty. If you would rather go the route of having the chair fixed www.HomeOfficeSolutions.com can do this too, or follow this link to Herman Miller’s dealer locator: http://www.hermanmiller.com/CDA/SSA/Locator/1,1824,a10-c498,00.html

2008-03-28 - I just bought an Aeron and it's the most beautiful thing I've ever seen in my entire life. I didn't buy it from ultimatebackstore.com, but I'm sure it would be even more delicious if I had. To anyone who is considering a purchase, I highly recommend upgrading to the chrome base and tuxedo pellicle. These options are more expensive than a base model chair, but it looks incredible! I didn't get the leather arms, because that's just not the way that I roll. (For the record, I roll on C7 casters.) I don't have anything against leather - I own a leather jacket, and leather shoes, but I just didn't like the thought of it on my Aeron arms. the plastic / vinyl / whatever that is on them currently is excellent. And I got a size B, by the way. P.S. I just learned this secret Aeron Tip - engage the forward tilt, and then lock the tilt limiter when the chair is forward. It props you towards the desk, and it's a good "get some work done" position.
Bob

2008-03-28 - P.S. I see the chair I bought is called the "Executive" Aeron, which is a bit misleading, since I am not an executive at any company (that I know of.) When buying an office chair, I say err on the side of buying an Aeron.
Bob

2008-03-27 - The design of www.OfficeDesigns.com is fantastic. It made purchasing my Aeron Chair very easy. I was able to search and browse for products easily. The pop up windows detailing the Aeron fabric colors/choices is very helpful, and the close up aspect lets you see the texture of the Aeron Chair fabric as well.
Dennis

2008-03-27 - I notice many people ask about chair size so I thought I would share my experience. I'm 5'10, 175 lbs so I'm right on the line of B and B/C according to the HM chart. I bought a size C and here is why. First, I was fortunate to have a dealer close by where I purchased the chair who had both a B and C to try. After 2 visits, I felt that while the B had some benefits for my size, it felt small and tight. The main problem being that the forward sides of the frame felt uncomfortable as it was hitting against the outer edge of my thighs due to the way the frame curves inward towards the front of the chair. I, like most men, tend to sit with my legs more open, thus the problem. If you tend to sit with your knees close together this won't be an issue. Also, I sit in the chair for long hours so I thought the extra width would be more comfortable over the entire day. I also noticed our blog host had recommended that if you can put 3 fingers between the chair frame and back of your knee, it indicates the correct size, which was the case for me. On the B, I could put more than a fist which our host indicates as probably being too small. Also, the Office Designs sizing chart (different than the HM chart)indicates 5'10 and above as size C or if your inseam is 30" or greater, both of which were true for me. So these are all the factors I used in my decision process and it seems to have been the right choice... Hope it helps.
Richard

2008-03-26 - Someone should come up with a generic headrest.
Jay Sooter
Aerons.com: Herman Miller has actually worked on a headrest for the Aeron chair. They were not able to have the headrest function in a way that kept with the ergonomic principals the chair was created with.

2008-03-26 - My tilt limiter/lock is not working and I can see the cord that should control it sticking out near the lever. Is there anything I can do myself? If not, is there a way to get this repaired without going through the sending it back process?
Kyle Busse
Aerons.com: It is possible to do this yourself but not advisable. I would contact the www.HomeOfficeSolutions.com Service Department and see if they can walk you through it.

2008-03-21 - I have purchased a number of Aeron chairs through www.UltimateBackStore.com and have always been very pleased with both the chairs and service provided.
John T., Idaho

2008-03-20 - Every customer service rep I spoke with at www.UltimateBackStore.com was very polite, professional and helpful in purchasing my Aeron Chair. I will definitely return for all future chair purchases.
April C.

2008-03-20 - I ordered the exact same Aeron Chair from another website. The chair came damaged and it took me 5 weeks to get it returned and to get the paperwork resolved (needless to say I didn't reorder from them). I then found www.HomeOfficeSolutions.com and the order process was smooth and timely.
John in IL

2008-03-18 - I just purchased an Aeron in size B, and I am 5'10". The posture fit is hitting my tailbone, not my spine. Is it possible to either lower the seat or raise the seat back to make the chair conform to my spine? The curve of the back is lower than the shape of my body. Thanks.
Kat
Aerons.com: Sounds like you need to get a size C. The seat and back are not able to be raised or lowered, this is effectively done with the three sizes of chair. I would contact the dealer you received the chair from about an exchange.

2008-03-18 - My boss has an Aeron chair. Recently, his lumbar support "thing" broke (It has been almost 10 years). I would like to replace it for him, but I can't find a dealer who carries the lumbar accessory. Can you recommend a dealer that carries accessories, please?
Jennifer
Aerons.com: Our three recommended dealers all carry the accessories. I would recommend calling HomeOfficeSolutions.com, they have a complete parts and service department that can help with any matter; last time I checked they did have the lumbar supports in stock. They can also check to see if it can be replaced under warranty.

2008-03-17 - I'm about to make my order on an Aeron C, but I wasn't sure whether to get the lumbar or the posturefit thing. I've tried tested both of the features on different chairs and didn't wasn't blown away by one over the other (granted I only tried the posturefit for about five minutes). I like the simplicity of the lumbar (the posturefit just looks like more moving parts that could break), so what I want to ask you is whether there is some good reason why I should order the posturefit instead of the lumbar? Thanks.
Mike T
Aerons.com: We have found that over an extended period of time the PostureFit offers better support. It is designed to keep your sitting posture correct more naturally by keeping your pelvis from rotating back and filling the sacral void; in doing so keeping your spine in a natural S shape. The lumbar pillow just pushes against your spine forcing it into the S shape. I know the PostureFit costs a little more, but in the long term it is well worth it.

2008-03-17 - Is it normal for the Aeron to sit at a slight recline when you don't have the forward tilt lever engaged? It seems like I have to always sit with forward tilt on, otherwise it seems like the chair is in a locked recline position and I have to essentially lean forward when I'm typing.
Shane
Aerons.com: When the Aeron chair is in the neutral tilt position there is play in the tilt that makes it feel like it is always tilting back. This is to promote movement throughout the day. Many people will leave the forward tilt engaged even when they are not typing and take advantage of the chairs full tilt range. To do this engage your forward tilt and turn off your tilt limiter (tilt lock) and tighten your tilt tension (knob or right side) so the chair has a light bounce to it.

2008-03-15 - What are the main differences between the Aeron size B and C chairs? I'm about 6'2", weigh 165 lbs, and have long legs. According to the charts, I can use a size B or size C chair. So I need to know the main differences between the chairs to get a better idea of which one might fit be best.
Samson
Aerons.com: The different sizes of Aeron chairs are scaled based on studies done by Herman Miller in the 1990s. The different sizes have different seat and back ratios. The first thing you should fit to is height and then fit the weight. At 6 foot 2 inches and 165 lbs, you should be a size C; you want to have as much of the seat coming in contact with your body as possible. Any person with an inseam of 30 inches or greater should be in a size C.

2008-03-14 - Have you heard of any new developments in Aerons lately? Are they going to be coming out with any new pellicle designs, finishes, or colors? Is Herman Miller planning a successor to the Aeron (something that is equally high-end, not the Mirra / Celle) I love mine, but am curious to know what's next.
Tony B.
Aerons.com: Unfortunately Herman Miller is very tight lipped about any new products or changes to product lines. I am sure they have their designers working on the next big thing; but we are going to have to wait and see.

2008-03-14 - Do you have any experience with having custom graphics or logos woven into the Pellicle material of Aeron chairs? Is this custom work achievable on the Tuxedo and Wave material? The chairs look like the mesh is spaced pretty evenly - do logos actually look good? Do you have any photos of actual chairs with this option, as opposed to mockup images?
Jay C.
Aerons.com: For a period of time Herman Miller made Aeron chairs with Classic Pellicle with different designs woven into the mesh. The most commonly seen were for the NBC anchors at the 2000 Olympic Games. Herman Miller has also made some featuring different collegiate logos. After doing some checking we found out that it may still be possible to have them done. There is a large minimum order quantity; I would recommend contacting a Herman Miller business dealer or Herman Miller directly.

2008-03-13 - I am very pleased with the whole order process and I love the Aeron Chair I received from www.UltimateBackStore.com.
Richard W.

2008-03-11 - Does anyone have experience with the Classic Pellicle fabric versus the Tuxedo. I was at a local dealer who had one of each in floor models and the Tuxedo seemed slightly more cushy to sit in than the classic. I'm wondering if this was just because the Tuxedo chair was an older floor model. Do they have a break-in period where they get softer. The sales person said the Tuxedo was thicker. Any advice? Also, I too was going through the size dilemma. The B felt good except for the side of frame hitting my thighs. I liked the extra width of the C but the extra length caused the padding that is in the front of the frame to hit under my thighs in a slightly uncomfortable way. I also noticed that padding was not on the Tuxedo model.
A R
Aerons.com: Here is a breakdown of Classic vs Tuxedo Pellicle

2008-03-06 - I am loving my Herman Miller Aeron chair from www.OfficeDesigns.com - it was exactly what I had ordered. It arrived very quickly and in excellent condition. I especially liked the FedEx delivery.
Marya T, FL

2008-03-03 - I just bought a 2nd hand Aeron from what appears to be a company that either downsized or is going out of business. They were selling quite a few of them. They all seemed to be in similar condition so I chose one, purchased it and left. When I got home, I discovered that the foam insert is deteriorating. I saw the price of a new insert plus shipping and am cringing at the almost $50 price. Also the shaft is close to touching the floor. Maybe I need the deep carpet casters. I have a chair mat which is probably too soft for the thick carpet. Chair is 6 years old. Uhhh, I read some blogs so far and just realized I committed a great boo boo by using WD-40 on the casters! Hmm, maybe I will be required to buy the bigger ones after that mistake, eh? Thanks for any help or recommendations.
Jeff S.
Aerons.com: Would you mind sharing where you purchased the chair? It is important to buy Aeron chairs from authorized retailers so that problems like this do not happen, and it may be helpful to others to know who is unauthorized. To answer your question tough, some of the Aeron chair parts can get pricey, which is another reason why we recommend getting an Aeron from an Authorized Herman Miller dealer or retailer. Remember only new chairs from authorized retailers have the Herman Miller 12 Year parts and labor warranty. Using a deep carpet caster will raise your chair up in the carpet and allow it to roll more easily.

2008-03-03 - I emailed the seller of the chair to see if they will do some sort of concession. At the very least, I would like to avoid shipping costs if there is a local dealer.
Jeff S.

2008-03-03 - I guess I should clarify that the Aeron was purchased from a company that owns these chairs, they are not a dealer. Since I have no warranty on the chair, I want to get parts for the lowest cost possible. As the parts are pricey as it is, the only thing I can do is possibly avoid shipping costs.
Jeff S.

2008-03-03 - The Aeron chair is a great product, www.OfficeDesigns.com provided super fast shipping, the web site was easy to use and had the best prices, these are all good things I like about www.OfficeDesigns.com. My chair arrived is super sturdy packaging, in perfect condition. A couple of days after I got my chair, I got a personal call from someone at www.OfficeDesigns.com, checking up to see if I got my chair and if everything was ok. Great job!! I will recommend www.OfficeDesigns.com to all my friends and family. Thanks!!
Robert N.

2008-02-29 - I love my Aeron Chair from www.UltimateBackStore.com. I only wish I had bought one sooner!
James L.

2008-02-28 - ...I've also just noticed that the cable for the "tilt forward' knob on the seat frame doesn't return with the 'knob' when pushed down, it's like the cable hasn't got a return spring to take slack out of the cable and keep the cable mated with the knob when pushed down....
DAniel McDonald
Aerons.com: This is one of the reasons we recommend purchasing from Authorized Herman Miller dealers/ retailers. It sounds like the cable is not attached, it could be broken, or missing parts to actuate the cable. I recommend calling the repair center at www.HomeOfficeSolutions.com and see if they can help you, I do know you can arrange for them to fix it for you.

2008-02-28 - Love my AE123AWB ... heard a loud "snap" a couple of days ago ... thought I would take a look to see what had happened ... needed visibility into the tilt mechanism so removed the seat insert from the seat frame (don't do this!) ... found out the main shaft for the tilt limiter cam had broken ... major repair! ... chair birth date 8/22/97 (not in warranty) ... ok, let's just tighten up the back tension, reassemble and get on with life ... ooops ... have you ever tried to put the insert back in the seat frame? ... really hard ... any helpful thoughts would be much appreciated ... ?heat?. Thanks in advance
Bruce F
Aerons.com: To be honest, in my opinion this chair is not the safest thing to be sitting on right now. But the foam insert can be replaced; it just takes a lot of work to get it reinserted. I have found that the best way is to get a new insert that tends to be more rigid from lack of wear. Contact the service department at www.HomeOfficeSolutions.com; they should be able to help you out.

2008-02-27 - I was referred to www.OfficeDesigns.com by a friend. I borrowed his Aeron Chair and tested it at my law office. I liked it and placed my order. Sitting in it everyday makes me love my Aeron even more!
Pamela P.

2008-02-27 - I've just bought and repaired a AE113, by replacing the seat and back, i purchased it second hand. it has the tilt limiter and forward tilt fitted. When it was sent, the arms where separated from the base. My issue is that when I reassembled it, the tilt forward function hardly rises up from the horizontal. Do I need to pretension the large hex shaped supports for the arms, or is there an adjustment to allow the seat to forward tilt.
Daniel McDonald

2008-02-20 - Help! I love my Aeron chair and have had it since April of 1999. The mesh seat (dark green) started to show a small tear a few months back and it is getting larger. The original leather arm rests also started to crack and rip almost a year ago. I have seen online where I can buy replacement arm pads, but what do I do about the mesh of the seat! PLease help....they are great, but expensive chairs, so I need many, many more years out of this one. Thanks for your help!
Brian
Aerons.com: Your chair should still be under warranty if it was purchased in April 1999. I would recommend calling the service department at www.HomeOfficeSolutions.com. Their repair center should be able to fix your chair.

2008-02-19 - My purchase of a floor model Aeron from www.UltimateBackStore.com was very easy. I really appreciated the status updates their customer service gave me too.
Tim

2008-02-18 - I've owned an Aeron for about seven or eight years. A metal box fell from a tall shelf onto the seat and cracked the seat frame. I've gotten a replacement seat, but I can't seem to find a hex bit that fits the seat frame mounting screw. I'm guessing it's metric, as a 5mm Allen wrench seems to fit the back mounting screws. Does anyone know what size hex bit I should get for the seat frame mounting screw?
InDC
Aerons.com: You will actually need two different size Allen wrenches: 6mm for the side bolts and 4mm for the two bolts under the seat.

2008-02-16 - I've owned an Aeron chair for 9 years now and the lumbar just broke at one end. I can't remember if I bought a size B or C chair and I need this info as I'm about to order a new PostureFit Support. Is there any marking on the chair that reveals it's size? Maybe on the Born-On sticker?
Size Matters
Aerons.com: There are two ways of telling the size of the chair: On the born on sticker the last letter of the AE1_ _ _ _ A,B,C is the size. Or if you look at the top of the back you will see Herman Miller printed into the plastic. Reach a finger between the frame and the fabric and you will feel raised dots, like brail. 1 dot-A, 2 dots-B, and 3 dots-C.

2008-02-16 - Hello! Is it possible to overtighten the tilt adjustment knob? I don't want to break my chair, but I read in this blog that some people give it up to 150 turns. How does the mechanism work? Is there any sort of safety to avoid a costly mistake?
Billy McGee
Aerons.com: The tilt tension adjustment does have a limit to the amount of turns it will spin, the nice part is that the mechanism of the chair will stop it from spinning beyond this point. The tilt tension is the finest tuning piece of the Aeron chair; it is this adjustment that allows the chair to counter-balance to the body weight of the user. There are roughly 150 complete turns of the knob to go from the extremes of the tilt mechanism. I have found that if you set the tension so the chair bounces with you it tends to work the best.

2008-02-16 - Can you please recommend an Aeron dealer in Canada? I'm looking for the lowest price possible. Thank-you / Merci!
Bob
Aerons.com: We would recommend www.GabrielRoss.com. They are very knowledgable and their service is excellent.

2008-02-15 - Thanks so much for answering my previous questions, I appreciate it! I'm nearly ready to build my chair, I just have one more question... Is the AA caster with the aluminum yoke the same as the C7 caster, but with chrome trim? Do you recommend this wheel along with the CD aluminum option? I haven't been able to find an actual photo of a chair with AA wheels online, so I wasn't sure which one to get. I'm also trying to decide between standard or tuxedo Pellicle - any suggestions on which way to go?
Ronnie
Aerons.com: The AA caster is the same as the BB caster, but with aluminum trim. Or in other words the AA caster is a standard carpet caster. The Tuxedo pellicle pattern adds nice depth and in my opinion is more visually pleasing. It has a softer look that the classic pellicle, but the same strength.

2008-02-15 - I have ordered several Aeron chairs from www.UltimateBackStore.com and have always been very pleased.
Dolores S.

2008-02-15 - Where do Aeron chairs retail in India?
Srikiran
Aerons.com: Herman Miller has a global dealer locator http://www.hermanmiller.com/CDA/SSA/Worldwide/0,2018,c0,00.html. This is the best resource to use as it is constantly updated.

2008-02-12 - My Aeron Chair from www.OfficeDesigns.com is very comfortable. I love how adjustable it is. What a great product!
Anu, Fla.

2008-02-12 - Hello, this is a great blog and I've learned many interesting things from it! I've got a few Aeron questions for you... What is the model number for the fully chromed out Aeron? That is, the "executive" with the chrome base, as well as the chrome arms / and chrome underneath the seat? Is it the base/frame finish "CD", or is the full chrome only available in model G8 (Polished Aluminum with the graphite frame and graphite applique) Is the applique something that any normal person should be concerned about ordering? I'm a bit confused between the difference between options G1 (Graphite) and (ZB) Graphite with Graphite Applique. Finally, have you heard of any problems with the dual-stage extended-height pneumatic cylinder? I have heard that the chair has more sway on the dual-stage, vs. the single-stage. Thanks!
Ronnie
Aerons.com: Sounds like you are an Aeron enthusiast yourself! I will talk about the appliqu

2008-02-10 - How does one find an operating manual for the Aeron chair? Is there a manual one can download at any website? Thanks. -Petra
Petra
Aerons.com: There is a manual that comes with every new Herman Miller chair. You can get a digital copy of the manual from Herman Miller here: http://www.hermanmiller.com/CDA/SSA/Product/1,1592,a10-c440-p8,00.html. All of our Recommended Authorized Dealers also have adjustment videos on their sites that you might find useful.

2008-02-07 - I ordered an Aeron chair from www.OfficeDesigns.com and the chair was perfect. I had a problem with the Posture-Fit attachment though, which seemed to be damaged/defective. I was sent a replacement in a timely fashion. Overall I was very satisfied with the experience and would not hesitate to purchase or recommend purchase from www.OfficeDesigns.com.
Larry K.

2008-02-06 - I just purchased a loaded model from ultimatebackstore.com and am wondering if it is normal that the aluminum arm rest brackets squeak. It squeaky metal on metal sound. When I adjust up or down an 1/8" or so and re-lock the lever, it goes away momentarily. Every move I make i hear this squaking and it is very annoying. Is there any thing I should do to lubricate the track or is there something wrong? Please advise. Thank you.
Kyle Larson
Aerons.com: Although this in not a common problem, it can happen during winter months in some areas. I have found that a squirt or two of silicone grease spray fixes this every time. Inside the arm casting are plastic and rubber pieces that can get dusty or they just get too dry. Spray the silicone in at the top of the arm and move it all the way up and down a couple times, this will re-lubricate the parts. DO NOT USE WD-40!! This will eat away the plastic, and remove the grease from the rest of the internal components. You can get a can of silicone grease from any hardware store. (on a side note: silicone grease is really good for interior doors, car doors, and garage doors too)

2008-02-02 - Hi, I recently bought my Aeron from ShopSeating on eBay (AKA GlobalCompany 92). I'm worried because the chair is not stable on its vertical piston. If you look closely at the point where the lower (bigger) piston fits into the casters, it seems as if the piston was a bit smaller than the cilinder it slides into, so that it floats a little bit inside it, causing the entire chair to move even more. Moreover, both the pistons (upper and lower) are visibly spread with oil. Is this normal ? I have much cheaper chairs with pneumatic lift, in my office, and all of them are perfectly stable, with no visible grease on their piston...
Antonio Leonfort
Aerons.com: Well, normally you do not visibly see the grease Herman Miller uses on the cylinder because it is clear. It also sounds like the chair has the wrong ring where it goes into the base. This is a perfect example of why Aeron chairs should be purchased from authorized Herman Miller dealers/retailers. GlobalCompany 92 is not an Authorized Herman Miller dealer/retailer. You have a used chair; it sounds like someone added grease to it, it does not have all of its original parts, and it does not have a warranty to get the chair fixed. I would return it if possible and reinvest in a new chair with a reputable retailer.

2008-01-31 - I've ordered several Aeron chairs from www.UltimateBackStore.com and all of the transactions have been pleasant.
Dolores S., Fla.

2008-01-30 - I recently purchased a Basic Aeron Chair from www.OfficeDesigns.com. It was a pleasure doing business with them and I will be ordering again soon. It is always terrific when a company actually meets or exceeds your expectations.
Iris

2008-01-30 - What are the differences between the models of the Aeron work chair (AE111, 112, 113, 121, 122, 123)?
Eva
Aerons.com: Each number in the chair initial model sequence has significance. AE

2008-01-28 - I love my Highly Adjustable Aeron Chair from www.UltimateBackStore.com. What a pleasure to have a chair that makes working all day a comfortable endeavor!
Steve, GA

2008-01-28 - Is the PostureFit Lumbar Support Kit and the Lumbar Pad interchangeable? In other words, can I get both and just switch between them (uninstall one and install the other when I feel like changing them). Or are they a permanent attachment for the chair?
Steve, VA
Aerons.com: The PostureFit and standard lumbar support are interchangeable. Either support is easily removed or reinstalled. If you do this with PostureFit I recommend that you only disconnect the cable from the wish-bone, and leave the cable attached to the chair. The cable remaining on the chair will not affect the performance, but it will make it easier if you want to reattach it later. The only caveat is that the lumbar support and PostureFit can not be on the chair at the same time.

2008-01-28 - This is related to the other post I just posted. What does it mean when the homepage says the PostureFit® back support system should be partially attached?
Steve, VA

2008-01-21 - I was very impressed with the service during my Aeron chair purchase. OfficeDesigns.com was prompt and efficient. My husband accidentally ordered wrong casters, so I called the next day and asked the change to be made. Even though the Aeron chair was already packed and ready to go, the change was made. Very nice. I would definitely do business with OfficeDesigns.com again. Thank you!
Noora T.

2008-01-17 - I am going to purchase a new Aeron with the polished aluminum frame, but was wondering what the deal was with the optional aluminum casters? I can't seem to find any pictures showing the difference between these and the standard casters on an aluminum frame Aeron... Just wondering if they are really worth it.
G Smith
Aerons.com: The aluminum casters add a bit of the aluminum trim giving the chair a more finished look. The casters still have their black wheels, but the difference between them is the aluminum accent.

2008-01-16 - I just received 2 new Aeron stools from my Herman Miller rep and I am not able to adjust the seat or back tilt at all and the tension know just spins with no change in tension of the tilt. I use the levors for seat and back tilt per the directions but nothing. What gives are they put together incorrectly?
Lisa Pendleton
Aerons.com: I would call the dealer you bought them from and have them walk you through the chair functionality. One thing about tilt tension: there is a lot of adjustability in that knob, somewhere around 150 turns. Some people think that the tilt tension is not functioning properly since they feel no difference after 4-5 turns. Try turning it 20 times. The tilt limiter and forward tilt all work off the counter balance of the tilt tension, if the tilt tension is too high, the others will not function. Sometimes there may be a little manufacturing dust in the chair, in which case this can also help: Push both levers on the left side of the chair down. Stand behind the chair with 1 foot on the base, and jerk up on the back. Sometimes new chairs get stuck before their first use.

2008-01-15 - I had some questions regarding my purchase, and my call was answered promptly and professionally by the product specialists at OfficeDesigns.com. I think you have a great site for Herman Miller chairs. Before I went to you, I tried buying from the Great Indoors. Not only they failed to deliver, but they never mentioned all the available options. OfficeDesigns.com is easy to navigate, and the chair assembly is very simple.
Elena P.

2008-01-14 - Sit4less.com says that they have the exclusive on the color "true black" is this true? Is it differeant, blacker than "carbon"?
Barry K
Aerons.com: Sit4less does have an exclusive color named True Black and it is a darker black than carbon. Herman Miller used to allow dealers to develop their own exclusive colors. Shop carefully though, because unless the colors were originally developed by Herman Miller and brought back into production by a retailer, exclusive colors have a shorter warranty period.

2008-01-13 - Are there any lubrication points for the Aeron? Mine has a bit of a squeak when I get up from the chair. Otherwise no squeaks.
Jeff C
Aerons.com: There are many lubrication points on the Aeron chair. Unfortunately they all require the chair being taken apart, and specific lubricants being used. I recommend calling the service department at HomeOfficeSolutions.com. These folks know their stuff and have factory trained repair staff that can help you. One important note: DO NOT USE WD-40. This is not a lubricant and will cause damage to your chair that is not covered by the warranty.

2008-01-09 - I LOVE my Aeron Chair from OfficeDesigns.com!!
Susan, MN

2008-01-07 - Great chair from HomeOfficeSolutions.com! My order arrived in time and in perfect condition.
Christine B.

2008-01-07 - I was just given a (used) Aeron chair. The center pedestal drags on the floor when I move the chair around. Is this normal?
Chris C.
Aerons.com: The center pedestal or cylinder should not be dragging on the floor. There could be two reasons for this: 1. The cylinder fell through the housing or 2. you need a taller caster to compensate for the type of flooring you have the chair on. The first reason is easily found by tipping the chair over on its back. At the bottom of the cylinder you should see a steel rod pushing through the black steel housing. There should be a clip holding the steelrod to the bottom of the black housing. If this is missing you need to replace the cylinder. If the clip is in place you need to simply raise the height of the chair to compensate for your flooring. This normally has to be done for deep or plush carpet. All of our recommended retailers offer 3 inch deep carpet casters. These will raise your chair up by 1/2 an inch bringing the cylinder off the floor.

2008-01-03 - We are looking for Herman Miller Aeron Chair dealers in Tampa and Orlando area. Can you email this information to us at kareng@elitesoftware.com. We also would like to know the prices of the Aeron Chairs, item descripion Aeron C, Carbon, Aeron B, Carbon and Aeron side chair, Carbon. The item numbers AE123AWBAJG1 / BBBK3D01 and AE500AJG1SB. Thank you for your consideration to this matter. Sincerely, Karen Gandolff
Karen Gandolff f
Aerons.com: Herman Miller has a dealer locator on their website: http://www.hermanmiller.com/CDA/SSA/Search?srch=store+locator&aId=10 For pricing information we recommend three Authorized Herman Miller retailers, who can deliver any where in the US: OfficeDesigns.com, HomeOfficeSolutions.com and UltimateBackStore.com. You may access these sites directly from our home page.

2007-12-26 - How do I remove the base from top part of chair to transport in my car
bob
Aerons.com: I had to do this once myself. I found it to be a lot easier to remove the back of the chair than to remove the base. The back can be removed by unscrewing the four bolts on the back. Removing the base is more complicated and can result in damage to the chair and pneumatic cylinder.

2007-12-03 - I'm trying to determine what size would be best. I'm 5'11", 168lbs. Would a size B or C be best. How much bigger is a C? Thanks.
Rich S.
Aerons.com: Herman Miller provides a standard sizing chart. Through our research we found that www.OfficeDesigns.com goes a step further and includes your inseam length in their chart. Their chart is located here: http://www.officedesigns.com/info_links/OD-HAGAeron-Sizing.html

2007-11-27 - Received my chair yesterday from UltimateBackStore.com, assembled it in 10 minutes today, and it is everything I hoped for. I received helpful assistance picking out colors, model and features, great pricing and rapid order fulfillment. What more could you ask for?
Gary B.

2007-11-21 - My C chair is 5 years old. The seat has developed a "snag-like" distortion in the webbing. Are replacement seats available? Thanks.
Andy
Aerons.com: One thing Herman Miller has done is make parts for the Aeron chair that are available through some of their retailers. HomeOfficeSolutions.com has a service department that can get you the parts you need. Also have them check, if you bought your chair from an authorized Herman Miller dealer/ retailer; a new seat could be covered under warranty.

2007-11-20 - My wife long ago--10 or 12 years ago, at least--bought an Aeron chair and has enjoyed it emensely. We have misplaced our instruction book and need to make adjustements on the chair. Is there a way to get a copy of the book, paper or as a PDF? Thanks, Ed
Ed Smith
Aerons.com: All of the recommended dealers on Aerons.com have adjustment videos on their Aeron Chair pages. You could also call and speak to their product specialists and they can walk you through the adjustments over the phone.

2007-11-16 - I'm happy with my chair but in the winter it is cold. Does anybody make a seat cover for the Aeron chair?
duysguys
Aerons.com: There is a little known fact that Herman Miller makes a seat cover for the Aeron Chair. Just contact the folks at OfficeDesigns.com and they can assist you with finding one that will match your chair.

2007-11-16 - I'm looking at the one of the recommended authorized dealers, and one of them is selling floor models that are inspected by Herman Miller techs and come with the full 12 year warranty. Is this legit?
Luke B.
Aerons.com: Yes, this is a legit offer. The floor model chairs are window displays that may have been scuffed in transit or use; they are not demo units and they come with a full warranty.

2007-11-14 - I'm very interested in purchasing an aeron chair, but don't know what size to get -- b or c. I weigh 145 lbs and am 5.4; my boyfriend is 5.10 and 220 lbs. I'm hoping we can find one chair that will be confortable for both of us.
jeanne
Aerons.com: Both of you would be most comfortable in the size B chair. The height range is 5 feet 2 inches to 6 feet and weight from 125 lbs to 300 lbs.

2007-11-13 - So, I've been shopping around, and am hesitant to buy because I am wanting to take the chairs to India. Is this okay? What if I have technical problems with the chair when I land? Thank you for your time.
Apukuttan Yuvraj
Aerons.com: We have not heard of anyone having a problem with taking their personal chairs out of the country. Herman Miller has the best world wide dealer network: http://www.hermanmiller.com/CDA/SSA/Worldwide/0,2018,c353,00.html. If you encounter any problems find the nearst dealer to you, or check out the Herman Miller warranty and service section: http://www.hermanmiller.com/CDA/SSA/PN/Category/1,1793,a10-c2071,00.html. You can also call any of our three recommended dealers or ChairMD for international service advice.

2007-11-02 - UltimateBackStore.com provided a very easy customer shopping experience. My Aeron chair order was processed quickly, arrived in a very timely manner and was in perfect condition. I would definitely return and buy more things from the store.
Jacqueline W.

2007-11-02 - I have an Aeron Chair that squeaks when you move side to side on it, where do I grease/oil and what should I use. I think its coming from near the levers on the left side of the chair (while sitting on it) but am not 100% sure.
Vinny L
Aerons.com: You will want an Authorized Herman Miller Service Technician to help you assess exactly what the cause of the squeak might be. I recommend that you contact ChairMD.com. They can typically diagnose the problem with your chair with a brief conversation. I also understand that they fix most Aeron Chairs for free.

2007-10-31 - I recently purchased a highly adjustable executive aeron chair and I noticed something about it that I was not aware of- when I sit down the entire chair (ie the piston) sinks about and inch and half. Is it supposed to do that or did I get a defective piston? I have a size C chair and weigh only about 170 lbs. Thanks.
Todd
Aerons.com: Because of the advanced ergonomic nature of the Aeron chair the cylinder is designed to sink. The chair as a whole is designed to move with the user. If you notice, when you lock the tilt it still has a slight bounce. The motion is also there to encourage you to move through out the day.

2007-10-29 - Hi, plan on buying an Aeron chair for home use. I used this chair at my previous companies more than 7 years ago. I love it; finally decided to buy it for my personal use. I want to ask if anyone can share your experience on the 12-year warranty. On paper, it looks great. But I wonder if it is really practical. I imagine it will cost couple of hundred dollars to ship the chair back for any repair work. Do you send the whole chair back assembled, or all pieces back disassembled, or disassemble the chair and only send back the damaged part? Will the chair hold up after assembly and disassembly multiple times? I am deciding whether it is worth it to buy the chair retail, buy floor models/returns (with warranty), or get it off ebay (without warranty). Thank you for sharing your experience.
Jimmy, CA
Aerons.com: Fabulous question; I do not think enough people look at the 12 year warranty for what it really is. The 12 year warranty covers parts and labor for a period of 12 years from the date you purchase the chair. There are a few companies out there that do the warranty service work that do not even charge you to have your chair shipped to them for the work to be done. Here is a link to Herman Miller Warranty Centers: http://www.hermanmiller.com/CDA/SSA/PN/Category/1,1793,a10-c2071,00.html Why ship the chair out? Work done under the Herman Miller warranty needs to be completed by factory trained professionals in order to keep your warranty valid. The factory trained professionals will often check over more of the chair than just the problem in question. Another nice part about this is that anything else they find is still covered under warranty, which means no charge to you. The service center you contact will tell you if they require the whole chair to come back or just a piece of it. All in all what I have found is that parts for Aeron chairs are expensive; pneumatic cylinders costing from $110 to $190 and seats costing around $280. If you are going to take the leap and invest in the Aeron chair, spend the extra couple of dollars and get one with the 12 year parts and labor Herman Miller warranty. These are only available from Authorized Herman Miller Retailers (we have a couple we recommend listed on the site). Some of these dealers are on eBay, and some offer floor models, but get one with the warranty. You will have peace of mind for the next 12 years that your chair will be in perfect working order

2007-10-22 - I just bought an Aeron chair from The Healthy Back Store, which is a chain in the Washington, DC area. I am 4'10'' and 115 lbs., and I bought a size B chair (the salesman told me he thought Herman Miller was no longer making the A size). However, after researching online I see that there is an A size available and that is recommended for people of my height/weight. Called the store back and the manager told me that almost nobody buys the A size, even people of my height. I can try the B and if it doesn't work they will special-order the A for me. Any thoughts from other petite women (or men) out there?
Elia
Aerons.com: Herman Miller has never discontinued a size of the Aeron chair. At your height and weight you are the exact person the size A was created for. The ratio of back height and seat depth will be much more comfortable than the size B. We highly recommend you return the size B and have them custom order the appropriate chair for you. You could also return it all together and acquire the chair from one of our recommended online dealers.

2007-10-17 - I just bought an Aeron chair from UltimateBackStore.com. The chair was at a great price and delivered fast. I am really enjoying my new product! Thanks!
Grace

2007-10-16 - I had a wonderful experience with OfficeDesigns.com. Online order was easy and my Aeron chair arrived almost immediately. As a happy customer, I'm looking forward to doing business in the future.
Brian, Fla.

2007-10-16 - I am very pleased with my Aeron chair for a number of reasons: UltimateBackStore.com, unlike every other retailer I found on the Internet that carried the Aeron Chair replacement casters, was the only company that would sell the casters for a single chair. All others had a minimum purchase of 4 or 6 sets of casters, which is simply uneconomical for the home business owner! Congratulations to The Ultimate Back Store for watching out for the small company operators of the world!
Gerald Anderson

2007-10-16 - I find my Aeron chair from UltimateBackStore.com exceptionally comfortable, and I wish I had heard of these chairs years ago. It would have saved me so much back pain!
Sheila, CA

2007-10-16 - OfficeDesigns.com offered lots of detailed information on the site prior to purchase, which was the major reason I bought from them. The Aeron chair arrived promptly, in perfect condition and was easy to assemble. That may be normal for this chair, but the OfficeDesigns.com website was definitely a cut above the rest. Great job.
J. Leftwich

2007-10-16 - Everything went smoothly with the order and my Aeron was delivered on time. The chair was packed well for transit to Hawaii. I would definitely buy from HomeOfficeSolutions.com again.
Mark, HI

2007-10-13 - I love my Aeron. The most comfortable chair ever!!! However I use it in a recording studio and need to remove the arms so I can play a guitar or bass while sitting in it. How do I go about this? butchwhitt@rock.com
Butch Whitt
Aerons.com: Depending on the year of the chair this can be very easy. If you have a chair with the flip lever height adjustable arms, you will need to buy new swing arms, the piece of metal that holds the seat and arms to the chair. If you have an older chair with the thumb wheel height adjusters: 1) remove the back - use a 5mm hex wrench. 2) using a T-27 torx wrench remove the screw on the inside of the arms (this screw is exposed when the back is removed). 3) Put the back on again. If you have any questions I recommend calling the experts at HomeOfficeSolutions.com.

2007-10-09 - We are very pleased with our Aeron chairs and look forward to doing business with UltimateBackStore.com again!
Shannon, MN

2007-10-09 - My Aeron is about 2 or 3 years old. I heard somethng in it go "ping" while sitting in it. Now the center steel column, that used to be about 1/8 to 1/4" above the floor scrapes the floor. Any ideas what failed? How to fix? I live in Reston VA. Thanks, Mike
Mike
Aerons.com: Hey Mike, sounds like your cylinder failed. The ping noise you heard was the cylinder cartridge dropping down to the bottom of the cylinder housing, which probably broke the cylinder bearings. Now, to get it fixed; call HomeOfficeSolutions.com parts and service department, these guys are great. If you bought your chair from an Authorized Herman Miller Retailer your chair is covered by the 12 year parts and labor warranty, it will cost you $0 to get it fixed.

2007-10-09 - Btw, the chair is still held in vertical position and the vertical is still adjustable. Still sound like the cylinder (?) failed?
selnick@hotmail.
Aerons.com: Still sounds like it, but call the experts at HomeOfficeSolutions.com to confirm.

2007-10-09 - For information and prespective, it would be interesting to know: 1) What is roughly what service charge should a customer expect to pay (or range?) if he made the purchase from an unauthorized dealer? 2)How do I find an authorized repair shop? 3) Roughly what would the cost of the parts alone be? 4) Could a handy person who has a variety of tools do the job him/herself? Thanks, --Mike
Mike
Aerons.com: From what I have seen pricing is pretty consistent by part. For example a new seat will range from $269 to $300 and a new cylinder will range from $160 to $200. Labor should cost around $75 per hour. Herman Miller has a couple authorized repair sites listed on their site Warranty Service Centers (http://www.hermanmiller.com/CDA/SSA/PN/Category/1,1793,a10-c2071,00.html), but I know that ChairMD.com will handle warranty and non-warranty work. I would also call HomeOfficeSolutions.com; they are also a certified repair center which we highly recommend. Some items on a chair can be fixed by any individual, but believe it or not, the chairs also have a timing mechanism much like a car. If this timing is not properly set the chair will not function properly.

2007-10-02 - I have a hard time to decide which size I should use for my Aeron. I am 5.11 and weigh about 160lbs. So I fall into the B/C grey area. I find the B chair gives my better lumbar support but when I lean back, the edge of the seat kinda bit into my thigh and my back actually rest against the chair frame. The C, on the other hand, is very 'roomy' but not as supportive as the B IMO and when I sit upright or in the tilt forward position, the edge of the seat will sometimes rest against the inside of my knee. So which gives me a better fit? Many thanks
wayne
Aerons.com: Sounds like the size B is fitting you better. One of the concerns when getting fitted for an Aeron chair is that the front edge of the seat does not come in contact with the back of your knee when in an upright position. A rule of thumb (or fingers as the case maybe) is if you can fit 3 fingers between the front edge of the seat and the back of your knee the chair is the right size. A whole fist- try one size larger; fewer than 3 fingers- try a size smaller.

2007-10-01 - Has anyone found an aftermarket headrest that can be attached? I understand the manufacturer doesn't make one, but I have a bad disk and need to rest my neck muscles 2-3x/day. Thanks.
Jennifer
Aerons.com: Unfortunately we are unable to find any aftermarket headrests for the Aeron chair. The stance of Herman Miller on the headrest is that it does not offer any ergonomic benefit to the chair, so they simply will not design one.

2007-09-27 - Follow-up to posting from 2007-09-10: My chair is equipped with a round clip underneith the cylinder, but the chair still wobbles several centimeters from side to side.
Karsten
Aerons.com: Karsten- call the service department at HomeOfficeSolutions.com, they can walk through this on the phone with you. They are great people with a huge knowledge of the chair and its functionality.

2007-09-26 - Hi - I recently purchased a used Aeron chair without the lumbar support. Can I add this on (i.e. buy the lumbar separately), or will I need to buy a new chair if I wanted to have the lumbar support?
Mike
Aerons.com: Lumbar supports (Lumbar pillow or PostureFit) can be added on at anytime. Call the parts and service department at HomeOfficeSolutions.com from what I hear they keep some around. All you will need to know is the size of the chair. How do you find out the size of your chair? If you turn the chair around so you are facing the back you will see Herman Miller molded into the top of the back frame. Reach a finger between the top of the frame and the mesh, you will feel dots; 1 dot for A, 2 dots for B, and 3 dots for C.

2007-09-25 - Hello, I really like my chair and have had it for about a year now. One thing I did notice is that all the belt loops on the back of my pants are all worn thin. I think it's because of the lumbar support and the type of material on the chair. Has anyone else had this problem? Also, does anyone know where to buy a cover for the chair? Any ideas would be great. Thanks
David
Aerons.com: OK, we had to do some research and called the fine people at Herman Miller for the answer: Fabric wear or holes sometimes become apparent on wallet pockets of slacks especially if chair is not the proper size for the user. By working with an Authorized Herman Miller retailer youcan get fitted for the proper size chair and minimize chair abrasion. The pellicle material was re-formulated in 1999. However recent complaints have led Herman Miller to suggest that slip covers are the best solution for abrasion when chair size appears to be correct and user continues to experience abrasion issues. We also called around and found out the the service department for HomeOfficeSolutions.com can order the slip covers for you. After talking with Herman Miller further it became apparent just how critical the proper chair size is. If fact they stated that less than 1% of chair users continue to experience abrasion issues once sized into the proper chair.

2007-09-25 - Hi, I really like my chair but I need to use it in a built in desk that is taller than normal. Is it possible to make the chair go higher than normal. When I raise the seat to the maximum it is still too short for the buit in desk. Thanks, Pia
Pia
Aerons.com: Lucky for you Herman Miller has three different options available to meet your needs. 1. 3 inch carpet or hard floor casters. These will raise your chair by 1/2 an inch 2. European model Aeron chair. This looks like the US version, but is 2 inches taller for European standards 3. The Aeron Stool. Call the folks at OfficeDesigns.com. Although they do not offer the Euro Aeron on their site, they have them for customers like you, and often in stock. They also offer the 3 inch casters and the Aeron Stool. I suggest having a work surface height measurement when calling.

2007-09-24 - I've seen many dimension listed on the Aeron brochure from the Herman Miller website, but not the arm height. I'm considering ordering a basic chair, but I'm concerned that the arm height will be too high to fit under the front of my desk. The height of the fixed arms would be variable depending on the height of the chair, but would it be possible for me to find out this range prior to ordering?
Chris
Aerons.com: The height ranges are as follows: On basic model: Distant from floor to top of pad = 28 inches Distant from floor to bottom of pad = 26 1/2 inches Highly Adjustable model: Distant from floor to top of pad at highest height = 31 inches Distant from floor to top of seat at highest height = 23 inches Range between arms to seat frame 2 1/2

2007-09-14 - I just bought an Aeron Chair. When taking it out of the back seat of my car a sticky little label came off. I couldn't open the label up as it was stuck to itself so I threw it away. Now I see on this website that it was probably the "Born-On Date" sticker. Is there any way to get a replacement for the sticker, or am I just out of luck?
Nancy
Aerons.com: Born-on stickers may not be replaced, but if you bought the chair from an Authorized Herman Miller dealer/retailer and have a receipt or bill of sale; Herman Miller will generally honor the warranty.

2007-09-11 - I have the model with adjustable armrests. The right armrest is loose, not the entire armrest, just the padded top. I have tightened the two screws beneath but the rest still slips from side-to-side. How can I tighten it?
Larry
Aerons.com: If you have tightened the two screws under the arm pad and there is still play in the adjustable arm itself, remember some play is normal. If it is loose and slipping in all positions, a piece may have broken inside the arm. Contact the service Department at HomeOfficeSolutions.com; they are one of our recommended authorized retailers. This is a repair that would be covered by the Herman Miller warranty, as long as your chair is covered. Not to get into great detail, but I do not advise taking the arm apart until you talk to them.

2007-09-10 - I have just bought a top-of-the-line fully equipped Aeron chair with alu base and everything - but it wobbles side to side(!) in the gas cylinder, making it very annoying to use. I have the same chair at work, and that one is very firm - no wobbling at all. If I turn the upside down, I have see that the pin that sticks out of the base of the cylinder wobbles way too much. Is this something that can be easily fixed, without having to ship the chair back and forward to the dealer?
Karsten
Aerons.com: All Aeron chairs have some play in the cylinders allowing them to move back and forth, and some move more than others due to manufacturing tolerances. When you flip the chair over, check if there is a steel rectangluar clip or a round steel clip. There is no difference in the performance of either clip, but you want to make sure one or the other is under you chair. You can send a picture of the bottom of the cylinder to one of our recommended Authorized Dealers, HomeOfficeSolutions.com Service Department and they can take a look for you.

2007-09-08 - I bought a fully loaded herman miller chair from a guy. However, the shaft/pole that connects the base to the chair is only a single shaft and not a telescopic shaft as I see in the pictures where one pole is inside the other. When I pickup the chair, the base (legs part) detaches from the chair itself. What is wrong? Where can I fix this? Thanks.
Alon
Aerons.com: It sounds like your cylinder either completely broke or the clip that holds the cylinder to the bottom of the chair is missing. Call the Service Department at one of our recommended Authorized Dealers, HomeOfficeSolutions.com, these guys really know their stuff and can help you get it fixed, frequently for free!

2007-09-07 - Where can I buy an Aeron Chair in Allentown PA?
Linda Pelley
Aerons.com: Herman Miller has a dealer locator on their website: ht